What Happens to My Data if I Cancel My Subscription?

Modified on Fri, 8 May at 4:35 PM

Your logbook data belongs to you. Here is exactly what happens when you cancel a Sync or Share subscription.

Your account converts to Free

Cancelling a paid plan does not delete your account. Your subscription is downgraded to the Free plan at the end of the billing period.

Local data is always preserved

All data stored locally on your device remains fully intact. Your logbook, passages, crew details, maintenance records and inventory are not affected on any device where they are locally stored.

Cloud data is deleted after subscription ends

After your paid subscription ends, your data is removed from our cloud infrastructure. This affects synchronisation but not locally stored data.

Multiple devices

If you have been using KnotWise on multiple devices, those devices will no longer synchronise once the subscription ends. Each device retains its own locally stored copy of the logbook as it was at the time of the last sync.

Reactivation warning: If you reactivate a Sync or Share subscription after logging on multiple devices while unsubscribed, KnotWise will merge data from all devices — which can result in duplicate log entries. We recommend creating a full backup on each device before reactivating: go to Settings → Data Backup → «Create Backup».

Exporting before cancellation

We recommend exporting your full logbook before cancelling — go to Export → Data Export to download a CSV of all log entries and GPX files for all passages. This gives you a permanent local backup independent of any subscription.

Questions? Contact support@knotwise.app.