KnotWise uses a one-time code (OTP) sent to your email address — there is no password. Work through the steps below if you cannot log in.
1. Check your spam folder
The OTP email is sent from noreply@send.knotwise.app. Some email providers filter it into spam or junk. Check there first before requesting a new code.
2. Confirm you are using the correct email address
Your KnotWise account is tied to a specific email address. If you have multiple email addresses, try each one. There is no way to look up which address is registered without access to that inbox.
3. Request a new code
OTP codes expire after a few minutes. On the code entry screen, tap or click «Resend» to request a new one. A 60-second cooldown applies between requests.
4. Check your email delivery
If no email arrives after two attempts, confirm that your inbox is not full and that your email provider is not blocking messages from send.knotwise.app. Adding this domain to your allowed senders list resolves most delivery issues.
5. No account found
If you have never signed up with KnotWise, no account exists for your email address. Open app.knotwise.app and sign up to create a new account.
Still can't log in?
Contact us at support@knotwise.app with your account email address and a brief description of what you see on screen. We will investigate promptly.
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