Troubleshooting: Can't Log In or OTP Not Received

Modified on Tue, 28 Jul at 11:10 PM

KnotWise uses a one-time code (OTP) sent to your email address — there is no password. Work through the steps below if you cannot log in.

1. Check your spam folder

The OTP email is sent from hello@knotwise.app. Some email providers filter it into spam or junk. Check there first before requesting a new code.

2. Confirm you are using the correct email address

Your KnotWise account is tied to a specific email address. If you have multiple email addresses, try each one. There is no way to look up which address is registered without access to that inbox.

3. Request a new code

OTP codes expire after a few minutes. On the code entry screen, tap or click «Resend» to request a new one. A 60-second cooldown applies between requests.

4. Check your email delivery

If nothing arrives after two attempts, check that your inbox is not full and that your provider is not blocking us. Adding hello@knotwise.app to your allowed senders resolves most delivery problems — it is the address every code comes from.

5. No account found

If you have never signed up with KnotWise, no account exists for your email address. Open log.knotwise.app and sign up to create a new account.

Signing in needs a connection. The code arrives by email, so the first sign-in on a device has to happen while you are online — offshore it is too late. Once signed in, the app runs without a connection; see Offline mode — how KnotWise works at sea.

Still can't log in?

Contact us at support@knotwise.app with your account email address and a brief description of what you see on screen. We will investigate promptly.