Troubleshooting: Sync is Not Working

Created by Marc Bleuler, Modified on Sat, 4 Apr at 12:43 AM by Marc Bleuler

Troubleshooting: Sync is Not Working

If your logbook does not appear to be syncing across devices, work through the steps below in order.

1. Check your plan

Sync is only available on the Sync and Share plans. The Free plan stores data locally on a single device only. Check your current plan in Settings → Account. Upgrade at knotwise.app/pricing.

2. Check your internet connection

KnotWise syncs automatically when online. Confirm your device has an active internet connection. If you are at sea without connectivity, data will sync automatically the next time a connection is available — no action required.

3. Check you are logged into the same account

All devices must be signed in with the same KnotWise account. Go to Settings on each device and verify the email address shown.

4. Check your device limit

Each account supports a maximum of 5 devices. If you have reached this limit, remove an inactive device in Settings → Devices before adding a new one.

5. Force a manual sync

In Settings, use the "Sync now" option to trigger an immediate synchronisation attempt.

Still not working?

Contact us at support@knotwise.app with your account email address and a brief description of the issue. We will investigate promptly.